Refunds & Returns Policy

KRS Fashion Refund and Return Policy

At KRS Fashion, we strive to provide our customers with the best products and services. If you are not entirely satisfied with your purchase, we offer a transparent and customer-friendly Refund and Return Policy to ensure your peace of mind.

Refund Policy:

# We provide a full refund for products in case of cancellation by you within 4 hour.
# Refunds will be issued in the original form of payment used during the purchase.
# Shipping and handling charges are non-refundable, unless the return is due to our error.
# Only regular priced products may be refunded. Sale items cannot be refunded.
# We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Return Policy:

# You may return a product within 7 days from the date of delivery. If 7 days have passed since your purchase, we cannot offer a refund/return or exchange.
# To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
# Certain products, such as personalized or custom items, may not be eligible for returns/refunds or exchange. Please check the product description or contact our customer support team for clarification.

Return Process:

To initiate a return, follow these steps:
# Contact our customer support team at [customer support email/phone number] within the eligible return period.
# Provide your order number, the item(s) you wish to return, and the reason for the return.
# Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number if applicable.
# Pack the product securely in its original packaging, along with all accessories and documentation.
# Clearly write the RMA number on the package to facilitate a smooth return process.
# Ship the product to the address provided by our customer support team.

Return Criteria:

# Products must be in their original condition and packaging.
# Products must not have been used, altered, or damaged by the customer.
# Return shipping costs are the responsibility of the customer unless the return is due to our error. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping and handling charges will be deducted from your refund.
# Depending on where you live, the time it may take for your exchanged product to reach you may vary.
# We recommend using a trackable shipping method for returns to ensure safe delivery. We don’t guarantee that we will receive your returned item.

Refund Processing:

Once we receive and inspect the returned product, we will notify you regarding the status of your refund. If your return is approved, your refund will be processed within 3-4 business days to the original payment method. Refund processing time may vary depending on your payment provider.

Please note that KRS Fashion reserves the right to update or modify this Refunds and Returns Policy at any time without prior notice. It is advisable to review the policy periodically to stay informed about any changes.

Need help?

If you have any questions or need further assistance related to refunds and returns, please don’t hesitate to contact our customer support team at [customer support email/phone number]. We are here to ensure your satisfaction and a seamless shopping experience.

Last Updated On August 10, 2023